Returns & Exchanges

At Cronos Watch Store, we want you to be completely satisfied with your timepiece. If your purchase doesn't meet your expectations, we offer a hassle-free 30-day return and exchange policy for all unworn watches in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the timepiece you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully place the watch in its original presentation box, ensuring all protective films, manuals, and warranty cards are included to qualify for a full refund.

• 3.
  Ship to Our Warehouse

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our master watchmakers verify the condition of the returned item, your refund or exchange will be processed within 5-7 business days.